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TERMS AND CONDITIONS

ABM Enterprise is the licensed owner of the brand kirana4u.com and the website kirana4u.com (”The Site”). ABM Enterprise respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by ABM Enterprise on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by ABM Enerprise in the manner provided in this Privacy Policy.

Note: The photographs on the website are indicative and used for representation. Actual appearance of the product may vary.


Registration and Account

  • As part of the registration process on the Site, ABM enterprise may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information
  • All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

Pricing

  • All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation of Orders

  •  You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. 

Return and Refunds

  • Products can only be exchanged if the Products returned are deemed by kirana4u.com to be faulty, product as not specified on website or of lower quality(than ordered).
  • All Products should be unworn and unused and should be returned with the complete original packaging
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • Exchange or return will be done at delivery place only.
  • We will refund the money the way the payment was made. If the payment was by Credit Card or Debit Card, we will refund your money in the Credit Card or Debit account. If the payment mode was COD (Cash on Delivery), we will send you the cash on the delivery address.
  • The refund process will be initiated once we have received the product(s). Typically refunds are processed on the next day, but in case of payments by Credit card or Debit it may take a few extra days for the bank to process your refund.
  • Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
  • We have 2 days return period starting from the purchase date.